Terms and conditions

Welcome to Reflections Copenhagen. By shopping on this website, you automatically accept the below terms and conditions.
We therefore recommend that you read them thoroughly before shopping.

GENERAL INFORMATION
Reflections Copenhagen primarily uses Leman as our carrier (unless otherwise indicated). All orders are trackable,
in case problems or delays occur. Orders are insured during shipping, and we kindly ask you to check the contents when you receive the package.
If the package or its content are damaged, you are asked to notify Reflections Copenhagen within two days and subsequently
return the order to us, unless other agreements has been made. We always pack orders with great care, doing our best to minimize the risk of damages.

DELIVERY TIME
At Reflections Copenhagen, we strive towards providing our customers with fast delivery, we aim to send within 2-5 days.
Delivery on time requires that Leman keeps to their scheduled delivery. Should delays occur at Leman,
the shipment may not be delivered by the desired date. Reflections Copenhagen is not liable for delays incurred by Leman.
In case of serious delays (i.e. several days) or undelivered shipments, Reflections Copenhagen will re-send the order free of charge.
Please note that you can alway check your tracking number for delivery time.

SHIPPING WITHIN DENMARK
Free delivery

SHIPPING WITHIN EUROPE (Except Islands)
All shipments outside Denmark are handled by Leman.
Regular service within Europe takes two to three working days.
Shipping rates.
Colli max. 10kg. 350 Dkk
Colli max. 15 kg. DKK 500 Dkk
Pallet max. 100 kg. DKK 800 Dkk
Free delivery with orders over 10.000 Dkk

SHIPPING OUTSIDE EUROPE
All shipments outside Europe are handled by Leman.
We will make an offer for the transport, before delivery.

PICK UP
You can pick up your purchased items at our studio by appointment: 
Reflections Copenhagen 
Rentemestervej 43
2400 København NV
[email protected]

RETURN POLICY
You may return your order within 14 days of delivery for a full refund. Just fill out the return note and enclose it in the package
along with the items you would like to return. Click here for the return form.
Items should be returned new and in the condition in which they were delivered. Items without a return label are not accepted.
Once we have received the items and approved the return, we will credit your account as quickly as possible.
We only issue refunds to the credit card used for the purchase, in order to avoid illegal use of stolen cards.
Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment.
Costs associated with returns are covered by the customer.
The return form and items for return should be sent to:

Reflections Copenhagen
Rentemestervej 43
2400 København NV
[email protected]

THE BEAUTY OF CRAFTMANSHIP
All Reflections Copenhagen products have been individually hand produced with unique artisan techniques.
All the irregularities and inconsistencies that you may find are part of its unique handcrafted character and beauty.

COMPLAINTS
All products are covered by the rules of the Danish Sale of Goods Act regarding the right to complain within 24 months.
The right to complain allows the customer to complain about imperfections and defects which have occurred within
24 months of purchase of the product. The right to complain does not cover defects or damages caused by misuse,
lack of maintenance or regular wear and tear.
Complaints about imperfections and defects or undelivered orders should be directed to Customer Service, email: [email protected]
Return of goods is at own expense.

Information on redress
If you wish to complain about a product or service purchased from us, you can make a complaint to:
Center for Complaint Resolution of the Competition and Consumer Authority
Carl Jacobsens Vej 35, 2500 Valby
You can complain to the Center for Complaint Resolution here

GUARANTEE
The products are fragile, so handle with care. When the product is out of its package and it has been
checked for damages then the product is beyond Reflections warranty.
Please check the product within 24 hours of delivery for any damages from the transport.

SOLD OUT ITEMS
If an item you are interested in is sold out, please contact us at [email protected]
A customer service agent will inform you whether it is possible to sign up on our waiting list,
or whether we can re-order the item or offer you a similar item that you may like.

PAYMENT
Shopping at Reflections Copenhagen, you can use the following credit cards: Dankort, VISA/Dankort, Euro/Mastercard, American Express, JCB.
We will charge your credit card once your order has been shipped from our warehouse. All prices are listed in DKK and Euro and include 25 % VAT,
unless the order is for a country outside the European Union. Please see the section about CUSTOMS AND VAT.

SECURE ORDERING
No personal information registered by Reflections Copenhagen will be handed over, sold or otherwise made available to a third party.
All information is stored in an adequate and secure manner and is only available to trusted Reflections Copenhagen staff members.
Electronic payments are made through the secure, encrypted and PBS-approved Web-shop System.
The Web-shop System employs cookies to manage the contents of your shopping bag. A cookie is just the name of a file that is saved on your PC.
It is possible to request that the system stores address information for your next order.
If you wish to delete this information at a later stage, it can be done through your browse settings. On Internet Explorer, for instance,
this is done by accessing the “Function” menu and the “Internet settings” sub-item.
During the course of a purchase, we will ask for your name, address, telephone number and email address.
This information will only be used to execute your order. It is transferred and stored electronically and unencrypted for five years.
The “contract” (i.e. agreement of transaction) itself is not stored in a way which allows you to log in and see/change your status.
We register the IP-address from which the purchase is made. This information is usually not used, but can be useful in any police investigation.
All fake or forged orders are reported to the police!
You can opt to have your email address registered on our mailing list enabling you to receive news and other information on a regular basis.
You can sign up to or discontinue this service any time, as you please. In accordance with the Danish Act on Processing of Personal Data,
we provide information about registered information when requested, and delete information to the extent requested.

CUSTOMS AND VAT
If your order is placed in a country of the European Union, you will pay Danish VAT but no customs duty, in accordance with the rules governing
the free movement of goods. Orders shipped from www.reflections-copenhagen.com
cannot be sent as gifts to countries outside of the EU in an attempt to evade local taxes and duties.
If your order is placed in a country outside of the EU, Danish VAT will be subtracted from your order. However, local taxes and duties may apply,
for which we cannot be held liable. If this is the case, you will be contacted by the local shipping company.
Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the
shipping company and pay the additional costs.